'Praise the positive:' Internet pleasantly surprised with airline's unusual empathetic dealing with a customer sleeping 2+ hours past his flight

Elna McHilderson • Managing Editor

Oct 14, 2023 7:00 PM EDT

Usually, the internet, and Reddit especially, is reserved for letting out a little steam. You go there to rant about an annoying situation you encountered or diss a person who really miffed you off. But sometimes, every now and then, someone decide to share a little light in the darkness of the internet and every time everyone is always pleasantly surprised.

This time it was about an experience with Southwest Airlines. Usually, the internet is filled with writes ups after write ups of people having the absolute worst time with an airline. They lose your luggage and don't care, they make you miss a flight and you get charged more, etc. etc. However, this time a guy came to the internet because he was so shocked at how pleasant his experience was after he messed up, he just had to share.

It was your basic situation where you have a very early flight and sleep past your alarm. This guy's flight was at 5AM and slept past his alarm and missed his flight by several hours. He called Southwest Airlines in a panic, fully expecting to have to put up a fight to get any sort of help. But instead, his issue was dealt with empathy and the customer service representative totally hooked him up.

And to make things even more surprising, the representative that helped him was named Karen! Would ya look at that?? That's something you don't read about every day on the internet. So this Karen helped him out and he got his missed flight fully refunded in SW credits and figured out a way to still get to his destination that same day.

It's refreshing to read about a positive situation, especially when it's a positive about a huge corporation and a person named Karen!

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